BRITISH PANELS POLICIES
IPTV Reseller Panel Policies 2026
Privacy, terms, refunds and support for every British Panels reseller, collected on one page. Choose a policy below to read it in full.
Privacy Policy
Last updated: 3 November 2026
How British Panels collects, uses and protects your personal data under UK GDPR.
We only collect what we need to run your panel
We never sell your personal data
You can access, correct or delete your data
Who we are
British Panels (britishpanels.com) is responsible for the personal data collected through this website, our IPTV reseller panel and our support channels. For any privacy question, email support@britishpanels.com.
Information we collect
We collect your name, email address, WhatsApp number, panel username, order history, payment confirmation details and the messages you send to our team. Our website also records basic technical data such as IP address, browser type and the pages you visit, through cookies and analytics tools.
How we use your information
We use your data to set up and run your reseller panel, load credits, answer support requests, prevent fraud and misuse, keep accounting records and improve our website. Our lawful bases under UK GDPR are performance of a contract, legitimate interests, legal obligation and, for optional cookies, your consent.
Sharing your information
We share data only with providers that help us run the service, such as hosting, payment, analytics and messaging providers, and only for that purpose. We may also share data where the law requires it. We never sell your personal data.
Cookies and analytics
We use essential cookies to make the website work and analytics cookies to see how visitors use it. You can block or delete cookies in your browser settings at any time.
How long we keep data
We keep account and order records while your account is active and for up to 6 years afterwards to meet UK tax and accounting rules. Support messages are kept for up to 24 months unless they relate to an open issue.
Your rights
You can ask to access, correct, delete or restrict your personal data, object to how we use it or request a copy to take elsewhere. Email support@britishpanels.com to make a request. If you are unhappy with our response, you can complain to the Information Commissioner’s Office at ico.org.uk.
Terms and Conditions
Last updated: 3 November 2026
The rules for using the British Panels IPTV reseller panel and buying reseller credits.
Credits are priced per credit with no monthly fee
You are responsible for lawful use of the service
We may suspend accounts that break these terms
About these terms
These terms apply to everyone who uses britishpanels.com, our IPTV reseller panel or our credits. By creating an account or buying credits you agree to them. If you do not agree, please do not use the service.
Our service
British Panels supplies reseller panel software, account management tools and credits that let you create and manage customer lines. We are a technology provider and do not own, host or supply any broadcast content.
Your account
You must give accurate details, keep your login private and tell us straight away if you think someone has accessed your account without permission. You are responsible for all activity on your account, including the actions of any sub-resellers you create.
Credits and pricing
Credits cost £2.00 each for orders below 100 credits, £1.80 each for 100 to 250 credits and £1.60 each above 250 credits. One credit covers one month on one customer line. We may change prices for future orders, but never for credits you have already bought. Credit validity follows the terms agreed on your account. See our IPTV reseller panel pricing for current rates.
Payments
Credits are loaded once payment has been confirmed. We confirm the available payment options with you before your first order.
Acceptable use
You must use the panel in line with the laws of every country where you or your customers operate, including copyright law. You must not use the service for fraud, resell access you do not own or try to disrupt our systems. We may suspend or close accounts that break these rules.
Availability
We work to keep the panel online and stable, but we cannot promise it will never be interrupted. Where possible, we tell resellers about planned maintenance in advance.
Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Otherwise, we are not liable for indirect or consequential losses, and our total liability is limited to the amount you paid us in the 3 months before the claim.
Changes and governing law
We may update these terms and will show the new date at the top of this policy. These terms are governed by the laws of England and Wales.
Refund Policy
Last updated: 3 November 2026
When reseller credit refunds apply and how to request one.
New panel purchases can be reviewed within 3 days
Used credits and top ups are not refundable
Approved refunds go back to the original payment method
Overview
Reseller credits are digital and are loaded into your panel as soon as payment is confirmed. Because they can be used straight away, refunds are limited to the cases below. We recommend a free trial before your first order.
When you can get a refund
You can request a refund for a new panel purchase within 3 days if the credits have not been used and you have a valid reason. We also refund duplicate payments and orders where credits were not delivered because of an error on our side.
When refunds do not apply
Refunds are not available for credits already used to create or renew customer lines, for credit top ups, for a change of mind without a valid reason, or for accounts suspended for breaking our Terms and Conditions.
How to request a refund
Message us on WhatsApp or email support@britishpanels.com with your panel username, order details and the reason for your request.
How refunds are processed
We review each request and reply within 5 working days. Approved refunds are returned to the original payment method, and the time it takes to reach you depends on your payment provider.
Support Policy
Last updated: 3 November 2026
How to contact British Panels support and what our team can help with.
WhatsApp support is available 24/7
Growth and Business resellers get priority
Share your panel username for a faster fix
How to contact us
WhatsApp +44 7441 421751 is the fastest way to reach us. You can also email support@britishpanels.com or use our contact page.
Support hours
WhatsApp support is available 24/7. Emails and contact form messages are answered as soon as our team picks them up.
What we help with
We help with panel access, credit orders and balances, creating and renewing customer lines, sub-reseller setup, custom branding and general app setup guidance.
What we do not cover
As a reseller, you are the first point of contact for your own customers. We do not support your end customers directly, and we cannot fix faults in a customer’s own internet connection, device or third party apps beyond basic guidance.
Priority by plan
Starter resellers receive standard support, Growth resellers receive priority assistance and Business resellers have a dedicated support route.
Help us help you
Include your panel username, the customer line involved, the device and app being used and a screenshot if you can. This lets us fix most issues on the first reply.
Respectful communication
Our team will always treat you with respect, and we ask the same in return. We may end conversations that become abusive.
Still Have a Question?
Our UK team can explain any part of these policies.